Mystery shopping is a 'snapshot' of the customer service at your business. A mystery shopper visits your business, posing as a customer and describes their experience in detail with particular reference to the customer service they received.
The objective of Customer Care Mystery Shopping Programme is to measure the quality of customer service and selling skills demonstrated by your salespeople when they are with their customers.
A mystery shopping service provides management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction. It is an objective view of your business through the eyes of your customer and a mechanism to assess the strength of the customer service experience.
Our mystery shopping surveys provide valuable information to our clients that they can use to improve their service and increase their sales. They let them know what their salespeople are doing well and what they could be doing better.