IT Fixit was founded with a simple, yet ambitious goal. Offer the easiest mobile IT repair service and support within New Zealand. Technology is rapidly evolving and growing, and while that leads to fantastic new features on our favourite devices, increased functionality means increased complexity, which will inevitably lead to things just not working how they should.
We found that a lot of people in IT often look down on these everyday issues as beneath them and common place, and fail to recognise that issues that may seem simple to them can cause a lot of strife for non techies.
This often takes the form of arrogance and a condescending tone contributing to worsening an already frustrating situation. After hearing about a number of these experiences we we’re inspired to craft a service founded on the principles of advising and education, with a focus on throwing out as much jargon as possible and using simple, everyday language instead. We want our customers to feel informed, not belittled after every visit, and be apart of as many peoples journey with tech as possible.
That’s why our mission statement is “Be the best at providing advice, education, knowledge, and confidence to the everyday users of technology across the entire sector.”